TwoWay

Community Intelligence

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Frequently Asked Questions

App Basics

Do I need to download an app to use TwoWay? Will my patrons need to download an app?

TwoWay is a web app, not an iOS or Android app. Your scene gets a unique URL that you share with patrons. It is accessed through a web browser. TwoWay looks and works equally well on mobile devices (tablet, phones) and laptops and desktop computers.

Is this free or what?

You can sign-up and use TwoWay FOR NO CHARGE

That's right. Basic service is FREE. You can publish two (2) share-opps and view results.

You can unpublish share-opps, and make new ones as needed.

If you want "primo service" (includes up to 12 published share-opps) you make a single payment (no auto-renewal charges) for 53 weeks of upgraded service.

I'd like to make some "one-ways".. sharing opps where I share info but don't want feedback. Can we make such a thing? Pretty much just making a regular webpage, with no opinon from the patron.

Yes you can! New feature added Sept 2025-- see what Bread N Butta did with it. They made 5 "one ways", which sit and open on your Welcome Page, needing no Sign In / validation.

And as a primo account, they can and did STRIP THE TWOWAY BRANDING HEADER.. Pretty ballsy. By thew way nothing stops you from pointing a Domain to your TwoWay 'site.'

See: Bread N Butta's "Site"
Or, just See Screens of Some Share-Opps

I use a POS that lets me make some simple questions to ask customers after they pay for something. Why would I want to use TwoWay?

TwoWay lives outside of and is independent of any POS machine or purchase. TwoWay is accessed through the web. You can invite patrons to partake Before they make a purchase, in cases where you are gauging interests and taste. Also you can invite them to partake using their own device, at a time of their choosing, with the related comfort and privacy. And of cousre, the variety in which you can format Share-Opps is well beyond the boiler-plate customer service surveys offered in a POS.

What happens when I click 'Register' from the Plans page?

There's a quick 3-step registration, starting with Google Sign-In. After defining your scene, you will be directed to the home screen, and be prompted to edit your Profile, and make share-opps. You should check your Gmail to review your TwoWay Welcome Message, for important information and instructions.

Here, preview the registration process, just as it was experienced by our very own TwoWay!

What is a Share-Opp?

A Share-Opp is short for a Sharing Opportunity that you present to your patrons. You might consider it a "question" but it depends on what type of Share-Opp you make. There are : ranking, rating, removal, and selection type Share-Opps. So, you might consider them "challenges", but best to just call them Share-Opps. Also you can have a 'no response' ("oneway") Share-Opp.

See Anatomy and Example

How many things or choices can a Share-Opp (with response) have? Is there a minimum?

A Share-Opp can have up to five (5) choices or things. If the type of Share-Opp is Rate, the minimum can be one thing. For other types of Share-Opps, more than one thing / choice is required. Obviously, to select from, remove from, or rank a list of things, there need be at least two things!

Hey, so I like that a share-opp prompt can use an image, but what's this I hear that we need 'Dropbox?' Not a fan.

TwoWay specializes in sharing opportunities, and DropBox specializes in Cloud file storage. It is a fine, well-regarded company that has been in business for 20+ years.

We have made it so that your Dropbox files may render onto a webpage, such as your Welcome Page and any share-opps.

If your business website gets mucho traffic, and likewise, a lot of volume to your Share-Opps, we suggest you maintain a Pro account with DropBox to assure storage and data-transfer.

I see we get a welcome page. Do I have complete control over the content?

Your welcome page is controlled by you. You define a headline, and a blurb, and a photo. TwoWay inserts a button that links to your Share-Opps.

Here is a screenshot of an example welcome page.

Can I remove the TwoWay branding from embeds and shared links?

Yes! Paid plans include the option to remove the TwoWay header, giving a seamless and professional look for your scene.

I've seen some samples and screen shots, but I'd really like to see the full patron experience. Is there a demo?

Yes, there is our first Big User--The Sock Man. You can experience it as a patron. You will be prompted to sign-in via Google, and once authorized, you can partake in a variety of Share-Opps.

Visit The Sock Man

Also, we'd be hypocrites to not use TwoWay ourselves! We'd appreciate you checking out our own Share-Opps.

I'm not so interested in the aggregate stats. I'm going to use TwoWay to screen potential customers with some questions to learn their style and taste. I want to view these responses grouped by patron. Is this possible?

Yes. When you click the Respondents (formerly 'Patrons') tab, you will see a list with first names, and last name initial of each patron who answered at least one Share-Opp. Click a name and you will see each Share-Opp he or she completed. Click a Share-Opp to see the response.

Here. See this live demo of a biz viewing a patron's responses.

Is it possible to gift TwoWay primo or elit accounts? I love how TwoWay operates and 'preesh all the thought that went into this, but, er.. not for me! I don't have a scene i want seen lol. But my niece Melanie has a super cute cupcake shop (you gotta follow her Insta). I'd like to surprise her with a free (to her) TwoWay account for her biz (you probably want to know her Insta..).

Yes. It's simple really. Instead of pre-buying and sending her a link, it works like so: YOU create an account in Scene Admin. Explore Admin to confirm it’s something Mel would find valuable. Then upgrade, to Primo or Elite service (paying the charge). Next, just drop us a line from Admin: Contact, explaining you'd like to transfer management. It will lead to an email from us to you and your niece, where the gift is explained, TwoWay is introduced, and once she confirms the gift, the account will be transferred to her gmail, and you would be "locked out" of the account.

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Hey there. Just saw the last question. Similar scene. Here's the deal.. So like, a bunch of us fellas think TwoWay is perfect for our local sports tavern. We're all of us close friends and get along well. Each of us smart; each of us, opinionated. Since we're probably the ones that will be answering all the questions (or 'share-opps', whatever lol) we figure why not set it up for Gary. Here's the thing with Gary. We LOVE him. We want to assure he is OKAY, because he doesn't make a handsome salary like us who have successful careers with much promise. He runs a bar! And rent is, yikes. And then all the trouble of doing biz in the city. So like, us guys, btw we're on a famous THREAD. We'd like to chip in and get Gary ELITE service, hooking him up for 5 years. 'Cause here's the thing: even though each of us drops like $50 on tasty hoppy beer four nights a week, we know we could do more for Gar. We've already decided--Andrew will set up the account and pay for the upgrade. Then he'll request Venmo from each of us on THE THREAD (we do this quite often). Is there anything wrong with this plan? How will we tell Gary??

Your intentions are noble. I'm sure you are splendid fellows, and the fact you get along handsomely makes me almost wish I was in on this famous THREAD. Now, here's how it'll work. Let Andrew set up the account and upgrade. You guys handle the reimbursement as you deem fit, through the THREAD and Venmo or such.. Now, after the upgrade, Andrew can simply send a Message through the Contact Form saying how he'd like to transfer the account, providing the name and gmail of the giftee (Gar in this case). This will lead to a email from Service@Twowaystreet.app, to Andrew, and Gary (think of it as a mini-thread) in which the situation is made clear and the assumption of the account verified and implemented. If Gar decides he's not up to taking over, your squad is left to manage the account or find a new giftee.

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Privacy

I don't dig that anyone who somehow finds the link to my scene can sign-in and engage in Share-Opps. I want to restrict it to just my employees (or friends or such..) . Please say you have a solve for this "use case"!!

TwoWay has a solve for this use-case!! In Scene Admin, you can send a note via the Contact page requesting that access to your scene's share-opps be limited to a set of gmail addresses. There is a charge for setting up.

Where are the Share-Opps that I make being stored? Who sees them?

TwoWay stores Share-Opps in a database. Those that you create and set to "live" are assigned to your scene and only your scene. The patrons you invite to visit can view the Share-Opps in their web browser.

Who can see the responses to my Share-Opps?

If you set a Share-Opps to have "open results", then any of your patrons can see the aggregate results after that patron has shared her response. Otherwise, only the scene owner can see the aggregate results. Each patron is able to see her specific responses for every Share-Opp she responded to.

Respondents are identified by first name and initial of last name. Scene manager can see specific responses per patron unless the patron responded anonymously. The abilty to answer anonymously is set in Scene Admin, per Share-Opp.

I am worried about privacy and the sharing of data. Tell me, honestly, are you using responses to develop some marketing profile on them, and sharing it with Google or other advertising companies?

Absolutely not. For one, no responses in the database are shared with any company. Second, TwoWay is programmatically blind to any meaning or context of the Share-Opp choices / things, and the responses of the patrons. To TwoWay, the data has no qualitative meaning.

Third, no human, employee of TwoWay is capable of viewing your account to study questions and responses or to gain insights into your biz. Finally, our team is dedicated to keeping the trains running, and coming up with new features, not prying into anyone's biz.

I'm thinking of using TwoWay just for a couple days to do some polling of employees and maybe some regulars during a football game. What happens to my data if I never return / vacate TwoWay?

The responses would sit in the TwoWay database. You could still login when you like, and access the stats. You can also "unpublish" any of your share-opps to prevent any further responses from patrons. Finally, you can send a request to destroy your account via a Contact message when you login.

Does TwoWay give me a way to blast out messages or target specific patrons?

No. We store patrons' email addresses only to validate identiy and assure unique visitors. Businesses on a paid plan (Primo or Elite) can see each of their patron's gmail address.

Customer Service

Can you guarantee me that once I publish my biz and Share-Opps, that patrons can visit my biz hosted at TwoWay and respond to the Share-Opps, and that I can then see the results, always?

That is the intent and expectation. We expect a 99.5% uptime of the web server and databases that serves TwoWay. If there is a disruption, we are able to retrieve data from regular back-ups.

If for some reason, Google servers are offline, then patrons couldn't login, and you, the biz manager, might be unable to be validated to access your account.

TwoWay plans to minimize maintenance downtime. These scheduled service stoppages would last 3 hours, and you would be notified ahead of time. We have scheduled such maintenance for every 3 or 4 months.

If I have trouble setting up Share-Opps who can I talk to for help?

When you are logged into a biz account, you will be able to send messages to TwoWay support. Someone from TwoWay will respond by email or phone as you specify.



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