TwoWay

Pulse Together

Questions & Answers

App Basics

Do I need to download an app to use TwoWay? Will my patrons need to download an app?

TwoWay is a web app, not an iOS or Android app. Your scene and each share gets a unique URL. It is accessed through a web browser and can be embedded into your website. TwoWay looks and works equally well on mobile devices (tablet, phones) and laptops and desktop computers.

What is a Share?

A Share is content you publish from admin using our "MediaForge". You can leave it at that, which is a OneWay. Or, you can use it as a prompt for visitors to provide feedback (a 'TwoWay' share) Responses can be: ranking, rating, removal, selection and short-text.

Can you clarify what is in the welcome screen, versus how people can see the "TwoWays"

The Welcome Screen has a photo you set, a headline, a welcome message, AND buttons to your "OneWays" (shares with no user response). Note that you can choose to 'hide' or unlist a OneWay so it does not have a button on the welcome screen.

Your shares that invite user response ("TwoWays") show up in a list of "sharing opps" that the user will see after signing in with Google credentials.

What kind of content can I put in a Share?

With TwoWay's MediaForge, you can choose any sequence of various media : Image, Rich-Text (inc Links), Photo SlideShow, Paypal Button, Video (YouTube, TikTok, Instagram Reel), Music (Spotify, Bandcamp, Apple..), and Google Mpa, and Calendar.

I'm on "Insta". My customers are on "Insta". I like to say "Insta". Why would I need TwoWay?

For the same reason you can use Insta (or 'IG') and also have lunch everyday. They are NOT mutually exclusive. TwoWay gives you a way to offer Persistent polls of a wide variety (rank, select, rate, remove, short text), with the results tallied in pleasant charts, along with the ability to view per patron responses. Plus you're welcome screen and all its content ('oneways') do not require a login. You can embed full Youtube videos, rather than just 15 to 60 seconds. You can share entire Spotify playlists, rather than just 15 seconds of a song.

It's a different kinda thing that is not dependent on Meta Corp, although it can complement your posts by allowing an embed of a reel. Regard TwoWay as "part of the mix".. and you might come to love to say "TwoWay".

Despise them as I do, I still prefer to only use tech offered by billionaire owners of trillion dollar companies. Sorry, TwoWay--come back to me when you are Rich. Am I wrong?

Your prejudice is understandable. Crazy as it would have seemed 20 years ago that only 5-10 companies deserve the business of the 'Net, these great successes are woven into our national DNA.

But I digress.. take heart that TwoWay USES the tech of Leading, Very-Well Capitalized Companies such as Google, PayPal, Spotify.. AND, consider that every Great Company begins humbly. Think: Steve Jobs assembling computers in a garage. He would not let you down, and TwoWay, likewise, can and will see to your comfort and satisfaction.

Oh, and TwoWay has readily reachable PEOPLE in support, who will respond to you quickly.

I've seen some samples and screen shots, but I'd really like to see the full patron experience. Is there a demo?

Yes! Our mascot, Petey Pup, has a fictious pub in Richmond, Virgina. The welcome screen has a variety of content, as well as Events and Map. You can even sign-in to respond to various questions

Visit Pete's Pub

Also, see the dozens of examples in the Showcase.

Hey there.. Still want to see a demo of a patron 'taking' a share-opp. But I do not want to Sign In to Pete's Pub or anywhere else just yet tbh.. How 'bout a video screencast?

100%, ma'am. 100%. There's video screencasts / demos on the home page.

Is it possible to gift TwoWay primo or elit accounts? I love how TwoWay operates and 'preesh all the thought that went into this, but, er.. not for me! I don't have a scene i want seen lol. But my niece Melanie has a super cute cupcake shop (you gotta follow her Insta). I'd like to surprise her with a free (to her) TwoWay account for her biz (you probably want to know her Insta..).

Yes. It's simple really. We'll set up an account for her, with you as the first Admin. Then we add her as a second admin.. and you can be removed as you like.

Privacy

I don't dig that anyone who somehow finds the link to my scene can sign-in and engage in Share-Opps. I want to restrict it to just my employees (or friends or such..) . Please say you have a solve for this "use case"!!

TwoWay has a solve for this use-case!! In Scene Admin, go to Profile. At bottom of the form, you will find a switch to set your Scene's Share-Opps to Private. Once you do, when you go to your Respondents tab, you will see a link to manage 'Members'. It is simple to add and remove email addresses to your 'white list.'

Where are the Share-Opps that I make being stored? Who sees them?

TwoWay stores Share-Opps in a database. Those that you create and set to "live" are assigned to your scene and only your scene. The patrons you invite to visit can view the Share-Opps in their web browser.

Who can see the responses to my Share-Opps?

If you set a Share-Opps to have "open results", then any of your patrons can see the aggregate results after that patron has shared her response. Otherwise, only the scene owner can see the aggregate results. Each patron is able to see her specific responses for every Share-Opp she responded to.

Respondents are identified by first name and initial of last name. Scene manager can see specific responses per patron unless the patron responded anonymously. The abilty to answer anonymously is set in Scene Admin, per Share-Opp.

I am worried about privacy and the sharing of data. Tell me, honestly, are you using responses to develop some marketing profile on them, and sharing it with Google or other advertising companies?

Absolutely not. For one, no responses in the database are shared with any company. Second, TwoWay is programmatically blind to any meaning or context of the Share-Opp choices / things, and the responses of the patrons. To TwoWay, the data has no qualitative meaning.

Third, no human, employee of TwoWay is capable of viewing your account to study questions and responses or to gain insights into your biz. Finally, our team is dedicated to keeping the trains running, and coming up with new features, not prying into anyone's biz.

Does TwoWay give me a way to blast out messages or target specific patrons?

No. We store patrons' email addresses only to validate identiy and assure unique visitors. Businesses on a paid plan (Primo or Elite) can see each of their patron's gmail address.

Customer Service

Can you guarantee me that once I publish my biz and Share-Opps, that patrons can visit my biz hosted at TwoWay and respond to the Share-Opps, and that I can then see the results, always?

That is the intent and expectation. We expect a 99.5% uptime of the web server and databases that serves TwoWay. If there is a disruption, we are able to retrieve data from regular back-ups.

If for some reason, Google servers are offline, then patrons couldn't login, and you, the biz manager, might be unable to be validated to access your account.

TwoWay will minimize maintenance downtime. These scheduled service stoppages would last 3 hours, and you would be notified ahead of time. We have scheduled such maintenance for every 3 months.

If I have trouble setting up Share-Opps who can I talk to for help?

When you are logged into a biz account, you will be able to send messages to TwoWay support. Someone from TwoWay will respond by email or phone as you specify.



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