Admin
TwoWay is a web app, not an iOS or Android app. Your scene gets a unique URL that you share with patrons. It is accessed through a web browser. TwoWay looks and works equally well on mobile devices (tablet, phones) and laptops and desktop computers.
A Share-Opp is short for a Sharing Opportunity that you present to your patrons.
You might consider it a "question" but it depends on what type of Share-Opp you make.
There are : ranking, rating, removal, and selection type Share-Opps. So, you might consider them "challenges", but best to just call them Share-Opps.
Also you can have a 'no response' ("oneway") Share-Opp. And, you can add a Buy button to it.
See Anatomy and Example
The Welcome Screen has a photo you set, a headline, a blurb, AND holds any "oneways" - no user response shares. Just info from you. And, your Welcome screen will display Events and Maps if you choose to turn that feature on, which pulls from your Google data.
The other side of the coin is the List of Share Opps .. the 'questions' and the like where you poll respondents. This requires them to Sign-In with Google. Then they can partake, and see results per opp if you chose to share. For the opps they already 'took', they can see how they responded, and link to any shared results.
Your welcome page is controlled by you. You define a headline, and a blurb, and a photo. TwoWay inserts a button that links to your Share-Opps.
You also can set colors for buttons, the background of the Welcome panel, the font style for your headline, and choose to use Add-ons like Events and Map, each pulled from Google data.
You choose from Words only (with Rich Text) or Words combined with one of: Image, YouTube, Spotify, mp3.
You can sign-up and use TwoWay FOR NO CHARGE
That's right. Basic service is FREE. You can publish two (2) share-opps and view results.
You can unpublish share-opps, and make new ones as needed.
If you want Primo or Elite service, you make a single payment (no auto-renewal charges) for 53 weeks of upgraded service and 3 years, respectively.
TwoWay lives outside of and is independent of any POS machine or purchase. TwoWay is accessed through the web. You can invite patrons to partake Before they make a purchase, in cases where you are gauging interests and taste. Also you can invite them to partake using their own device, at a time of their choosing, with the related comfort and privacy. And of cousre, the variety in which you can format Share-Opps is well beyond the boiler-plate customer service surveys offered in a POS.
For the same reason you can use Insta (or 'IG') and also have lunch everyday. TwoWay gives you a way to offer Persistent polls of a wide variety (rank, select, rate, remove), with the results tallied in comely charts, along with the ability to view per patron responses. It's a diff kinda thing that your habitual Insta. But you can quickly come to see the value. And indeed might come to love to say TwoWay.
Your prejudice is understandable. Crazy as it would have seemed 20 years ago that only 5-10 companies deserve the business of the 'Net, these great successes are woven into our national DNA. And it is difficult to be able to have in your mind more than 5 things. Indeed that is why a Share-Opp has a limit of Five Choices/Things.
But I digress.. take heart that TwoWay USES the tech of Leading, Very-Well Capitalized Companies such as Google, PayPal, Dropbox, Spotify.. AND, consider that every Great Company begins humbly. Think: Steve Jobs assembling computers in a garage. He would not let you down, and TwoWay, likewise, can and will see to your comfort and satisfaction.
A Share-Opp can have up to five (5) choices or things. If the type of Share-Opp is Rate, the minimum can be one thing. For other types of Share-Opps, more than one thing / choice is required. Obviously, to select from, remove from, or rank a list of things, there need be at least two things!
You do not need a DropBox account to add images on TwoWay. You can simply enter a URL of any .jpg, .jpeg, .gif, .png using https:// etc... so long as it does not violate TwoWay decency policy. Copy a link from a site, search, or Giphy..
Yes, we offer DropBox as a means to upload and choose files direct from your device. TwoWay specializes in sharing opportunities, and DropBox specializes in Cloud file storage. It is a fine, well-regarded company that has been in business for 20+ years.
We have made it so that your Dropbox files may render onto a webpage, such as your Welcome Page and any share-opps.
If your business website gets mucho traffic, and likewise, a lot of volume to your Share-Opps, we suggest you maintain a Pro account with DropBox to assure storage and data-transfer.
Yes! Paid plans include the option to remove the TwoWay header, giving a seamless and professional look to your scene.
Yes, there is our first Big User--The Sock Man. You can experience it as a patron. You will be prompted to sign-in via Google, and once authorized, you can partake in a variety of Share-Opps.
Also, we'd be hypocrites to not use TwoWay ourselves! We'd appreciate you checking out our own Share-Opps.
Yes. When you click the Respondents (formerly 'Patrons') tab, you will see a list with first names, and last name initial of each patron who answered at least one Share-Opp. Click a name and you will see each Share-Opp he or she completed. Click a Share-Opp to see the response.
Here. See this live demo of a biz viewing a patron's responses.
Yes. It's simple really. Instead of pre-buying and sending her a link, it works like so: YOU create an account in Scene Admin. Explore Admin to confirm it’s something Mel would find valuable. Then upgrade, to Primo or Elite service (paying the charge). Next, just drop us a line from Admin: Contact, explaining you'd like to transfer management. It will lead to an email from us to you and your niece, where the gift is explained, TwoWay is introduced, and once she confirms the gift, the account will be transferred to her gmail, and you would be "locked out" of the account.
Your intentions are noble. I'm sure you are splendid fellows, and the fact you get along handsomely makes me almost wish I was in on this famous THREAD. Now, here's how it'll work. Let Andrew set up the account and upgrade. You guys handle the reimbursement as you deem fit, through the THREAD and Venmo or such.. Now, after the upgrade, Andrew can simply send a Message through the Contact Form saying how he'd like to transfer the account, providing the name and gmail of the giftee (Gar in this case). This will lead to a email from Service@Twowaystreet.app, to Andrew, and Gary (think of it as a mini-thread) in which the situation is made clear and the assumption of the account verified and implemented. If Gar decides he's not up to taking over, your squad is left to manage the account or find a new giftee.
TwoWay has a solve for this use-case!! In Scene Admin, you can send a note via the Contact page requesting that access to your scene's share-opps be limited to a set of gmail addresses. There is a charge for setting up.
TwoWay stores Share-Opps in a database. Those that you create and set to "live" are assigned to your scene and only your scene. The patrons you invite to visit can view the Share-Opps in their web browser.
If you set a Share-Opps to have "open results", then any of your patrons can see the aggregate results after that patron has shared her response. Otherwise, only the scene owner can see the aggregate results. Each patron is able to see her specific responses for every Share-Opp she responded to.
Respondents are identified by first name and initial of last name. Scene manager can see specific responses per patron unless the patron responded anonymously. The abilty to answer anonymously is set in Scene Admin, per Share-Opp.
Absolutely not. For one, no responses in the database are shared with any company. Second, TwoWay is programmatically blind to any meaning or context of the Share-Opp choices / things, and the responses of the patrons. To TwoWay, the data has no qualitative meaning.
Third, no human, employee of TwoWay is capable of viewing your account to study questions and responses or to gain insights into your biz. Finally, our team is dedicated to keeping the trains running, and coming up with new features, not prying into anyone's biz.
The responses would sit in the TwoWay database. You could still login when you like, and access the stats. You can also "unpublish" any of your share-opps to prevent any further responses from patrons. Finally, you can send a request to destroy your account via a Contact message when you login.
No. We store patrons' email addresses only to validate identiy and assure unique visitors. Businesses on a paid plan (Primo or Elite) can see each of their patron's gmail address.
That is the intent and expectation. We expect a 99.5% uptime of the web server and databases that serves TwoWay. If there is a disruption, we are able to retrieve data from regular back-ups.
If for some reason, Google servers are offline, then patrons couldn't login, and you, the biz manager, might be unable to be validated to access your account.
TwoWay plans to minimize maintenance downtime. These scheduled service stoppages would last 3 hours, and you would be notified ahead of time. We have scheduled such maintenance for every 3 or 4 months.
When you are logged into a biz account, you will be able to send messages to TwoWay support. Someone from TwoWay will respond by email or phone as you specify.