Customers can help you help them with Two Way Street. It's a web app to easily set up questions and poll your patrons and prospects. Learn what they want and what they think. Considering changes? Let patrons have their say! The tallies generate stats that you view in beautiful charts. And you can view individual responses when you want to suggest items or tailor a service. Customer relationships require a back-and-forth -- a Two Way Street!
Polling patrons reveals insights to help you make decisions. Ask and you will learn. What's your best menu category? Are patrons being made aware of specials? Are they willing to pay more for something?
Each is a fun hands-on interaction using buttons or sliders.
New: Multi-Select (or Remove) -- set a minimum and maximum per question.
Should we keep Thomas?
New - for Ranking questions (patrons sort a list of things), you see the Average rank per thing.
For each Share-Opp you make, choose whether the patrons can see the Vote totals, charts.
If you wish to tailor a customer experience, or make suggestions for items to purchase, you can ask a patron to partake in some Share-Opps. Then you can review and proceed with the transaction.
It can be helpful to be able to see a patron's selections for a question. Or, if a response might "hurt ones feelings" or mark allegiance, it might be best to let her choose to respond anonymously.
Patrons are validated via Google on our secure server.
this is a screenshot.
Stay engaged with your patrons. Let them express their opinions. Make some silly questions, general topic questions. Inside-jokes.. mock elections re. staff and regulars.